SEVERNS CUSTOM               H.A.R.D. 1911 PISTOLS
Your Subtitle text
POLICIES AND ORDERING INFORMATION
Severns Custom is a licensed firearms dealer and gunsmithing business.  As we maintain a valid Federal Firearms License (FFL), you can think of us as your "gun store away from home".  We ship, receive, and transfer firearms on a daily basis.  Dealing with Severns Custom for your Model 1911 pistol needs is simple and painless!  The following information details our policies and procedures for buying firearms, as well as commissioning custom work.  Please feel free to call with any questions not covered here! 

BUYING FIREARMS FROM SEVERNS CUSTOM

Buying firearms from us is simple, regardless of your location within the US.  Note that all sales are conducted strictly in accordance with all local, state, and federal laws!  If you are legally allowed to buy and posess a specific firearm, do the following:
  1. Select the firearm you want, and contact us via phone or e-mail.  Most in-stock firearms are listed in this website.
  2. We will advise as to whether the gun is in stock, or will need to be ordered.
  3. If in stock, we will advise, and put a 24-hour "hold" on the firearm for you, pending notification of payment from you.
  4. If the firearm requires special order, we will advise, and request a deposit from you, to confirm and secure your order.  Deposit policy is detailed below.
  5. Pay for the firearm.  Severns Custom accepts payment by either Bank (Certified) Check or Money Order.  Sorry, but we do not currently accept credit cards.
  6. We also require a valid, signed copy of your local dealer's FFL license to be in our possession prior to shiping your firearm.  Contact your FFL for details regarding the submittal of their FFL to Severns Custom.
  7. THAT'S IT!  Now, just wait for "the call" from your FFL that the firearm has arrived, and work with your FFL to comply with the legal ownership transfer requirements in your state.  
COMMISSIONING CUSTOM PISTOLSMITHING WORK

Commissioning custom work on your 1911 is a straight-forward procedure.  Here are the steps:
1. In advance of contacting Severns Custom, consider your custom work wants and needs.  Develop a list of questions and concerns.  Dave will be happy to discuss your project at length, but the more you do your homework, the more it helps!
 2. E-mail or call Severns Custom.  E-mail is preferred, for 2 reasons: 1) It creates a "contact log" for you, which helps both parties track your project, keeping things from falling through the cracks, and 2) An e-mail guarantees that your needs will be attended to in a timely manner.  We are a small shop, and simply cannot attend to multiple things at the same time.  If we are busy doing machine work on a pistol, for example, we may not be able to stop the work to answer the phone in a timely manner.  We hope you can understand.  
3. In your e-mail, please be specific.  State what make and model 1911 you would like to have modified.  The more clearly you state your needs and concerns, the easier it is for us to assist you.  We suggest you provide a "bulleted" or itemized list of custom work, for example:
  • Hi-cut and checkered frontstrap; 25 lines per inch
  • Flat top and serrate slide
  • Hard Hat treat receiver
  • etc.

4. We will respond to your e-mail, providing a price estimate, as well as an approximate start date and time estimate.  
5. If this sounds reasonable, you respond in the affirmative, or respond with a modified list of work options.  When the work and estimate are finalized, you will be asked to submit a security deposit, to secure your place in the work que.  Note that a security deposit is subject to provisions contained within our Cancellation Policy, as described below. 
6. Severns Custom will notify you when we are ready to accept your pistol for work, and will provide you a copy of our FFL license to facilitate shipment of your firearm in accordance with applicable regulations. 
7.  We will confirm the arrival of your firearm, for your peace of mind.
8.  That's it!  Now, sit back and relax. We'll take it from here. 

A NOTE ON TIME AND TIMING

Those who have previous custom pistolsmithing eperience understand well the multiple, simultaneous roles and responsibilities of the 'smith, as well as the time involved in the firearm customization process.  For those who may be new to the process, however, please allow us to share the following:

Severns Custom is a small, yet highly specialized business enterprise.  We are small, yet we perform a wide variety of inter-related functions, simultaneously, and for many clients.  We are also highly dependant upon other professionals in the industry, who supply us with firearms, parts, consumables, etc.  The workdays are long, and the number of phone calls and e-mails is overwhelming.  The gunmith is part machinist, part artist, part engineer, part secretary, part marketer, part janitor, and part business-person...all at the same time.  In short, this is a crazy business!

Unfortunately, this all takes time.  We've been at this long enough to realize that this cannot and will not change. Quality and master-craftsmanship simply takes time...it's just the way it is.  Your project is our number one priority.  Just as with every other project we perform. Your patience is sincerely appreciated.  Kindly know that we're working as hard as our uncompromising level of quality will allow. 


DEPOSIT REQUIREMENTS


All pistolsmithing projects require a deposit in the amount of 50% of the project total at the time of order placement, with the balance payable prior to shipment of the completed project.  All custom orders of firearms require payment in full at the time of order.  We will do our absolute best to advise you of the build/wait time for your firearm, however, we will not be responsible for manufacturer's delays, as we have zero control over them.  All sales of custom-ordered firearms are final.

Severns Custom quotes cash prices, based upon payment by personal check, Bank (Certified) Check or Money Order.  We do accept PayPal, at pricing 3% above the cash price.

CANCELLATION POLICY

At Severns Custom, we understand that "life happens" to everyone, and that this sometimes forces changes in plans.  That said, it should be noted that commissioning custom pistol work or ordering an expensive or hard-to-acquire firearm is not something to take lightly, and requires commitment on the part of both the pistolsmith and the client.  

Severns Custom incurs expenses in the processing of your order, from the very moment your deposit is received.  In the instance of special ordering a new firearm, we incur labor costs in finding and buying of your future firearm, as well as in receiving, inventorying and record-keeping processes, per business and BATFE requirements.  In the instance of booking future custom work, we use the deposit funds immediately to buy out-of-inventory parts and/or supplies necessary to build your gun.  We also incur labor costs, not only in ordering these parts and equipment, but also in building your work file, and entering your project into our work tracking system.  In the unfortunate event that a customer chooses to cancel a firearm or work order, these expenses must still be paid. 

*NOTE: Severns Custom imposes a cancellation fee of 10% of the ENTIRE PROJECT AMOUNT for any and all cancellations of custom work.  In addition to the cancellation fee, the cost of any parts and/or supplies ordered for a specific project may also be deducted from the deposit amount, at our discretion.  All special-ordered firearms sales are considered final at the time of initial purchase.  There are no refunds for cancellations of special orders.  There will be no exceptions to this policy for any reason.  

To avoid cancellation fees, our recommendation to our clients is simply to be sure you want the gun or custom work before you order it.  Thanks for your understanding!  
     

SEVERNS CUSTOM
5540-C EAST DIVISION STREET
MT. JULIET, TN  37122

Phone: 1-775-790-0681

info@severnscustom.com

Website Builder